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Innovative Home Media is dedicated to making sure the client’s desires are outlined and understood prior to starting the system design. From initial concept to final construction, IHM has procedures in place for thorough communication. We clearly document the client’s scope of work requirements using detailed reporting methods. This process ensures that we are engineering a system based on the customer’s goals for functionality, system aesthetics and performance. |
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Discovery Process:
The project always begins with a discovery process, where we listen to our client’s needs and desires. Our preliminary interviews are relaxed yet specific, as we endeavor to balance the desires of the client with the realities of technological trends, budget constraints and built-in obsolescence.
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System Design:
We put our engineering team to work to define all aspects of the project. Now that pertinent information has been gathered, a detailed proposal can be developed in accordance to these plans. An extensive set of drawings are created that show graphically where all hardware and pre-wire drops will be located. Our client is then delivered this information for review and annotation.
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Implementation Process:
Additional support documentation is created as the Rough and Trim phases commence. With the home interior primed, we begin the concluding phases, order the system gear, and schedule its installation. Our job is only complete when the client is 100% satisfied with the finished product. These final phases can take a few weeks or a few years depending on the project’s scale.
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Service & Support
A complete set of as-built documentation is delivered to every client at the final project sign-off. We strive to make every customer a customer for life. By delivering as-built documentation and programming source code to our customers, we ensure that the investment they have made into their home is well protected and may be serviced for life with accuracy and diligence. We honor all manufacturers' warranties plus a 12 month workmanship warranty.
